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emm logo emm logo the do's and how to's of email marketing, straight to your inbox, once a month the do's and how to's of email marketing, straight to your inbox, once a month
May 2007
In our latest roundup of news, views and advice, we take a look at smoothie-maker innocent's unique approach to email marketing, why you should get personal with your recipients and reveal the small changes in thinking that get big results.
email clinic
Examining emails that didn't live up to expectations, Andrew Seel, Director of content specialists Qube, shows how to turn things around.
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The science of email



Professional development provider, the National Science Learning Centre, uses its monthly email newsletter to increase the number of applications for courses and raise awareness of the resources they offer.

Their March edition didn't achieve the level of open and click-through rates they had expected or convert the desired number of recipients into course delegates.

Andrew Seel takes a look at how a tighter focus on the key messages and structure could engage more people with what the centre's offering.

read more
real results

Every month, real results showcases an example of the advantages of stepping outside traditional email marketing methods.

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An innocent approach


Email marketing is often about making some money out of your recipients as directly as possible.

Bucking trends, innocent drinks send people funny things they find on the internet, like pictures of Labradors in tutus. They believe in giving people what they want and in return, they get something back.

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David Hughes

Talking it over



Making your message relevant to your recipient is a virtue extolled by so many e-marketers but there are still plenty of examples of untargeted, blanket emails which only alienate the reader.

David Hughes, independent digital marketing consultant and author of the DMA's Quarterly Email Marketing Benchmarking Report, asks why some companies can't perform the simplest segmentation and talk to him, not at him.

read more
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Andrew Seel
Making your words count


As hard as it may be for you to accept, the recipients of your marketing emails simply aren't that interested in you. They are goal driven – they just want to know what you can do for them. That’s why your choice of words, and where you put them, is vital.

Andrew Seel, Managing Director of digital content and web marketing specialists Qube, explains how using the right words, in the right place, will dramatically improve email response.

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outside the inbox

While there is plenty of legislation surrounding email marketing, there are still many companies that seem to be unaware and, as a consequence, at risk of a fine.

From clearly identifying yourself to complying with the Data Protection Act, negotiating these legal obstacles is essential if you want to be considered a source of legitimate email marketing.

We take a look at a few of the most important regulations you need to take into consideration and some best practice tips in order to stay on the right side of the law.

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cunning campaigns

Some of the companies that have exceeded their own expectations this month and how they’ve gone about it.

Fresh Egg


Web design and SEO agency Fresh Egg recently sent out a promotional

newsletter for client Tropical Sky to drive traffic to the deeper areas of

their site. By including a large number of links, all with strong calls to action, they were able to see which of these areas were the most popular and marketable offers.

Key successes included:

  • 40 links in just one newsletter
  • 30% open rate
  • 36% click-through rate.


Click here to find out how to track movements on your website from email

Freeze


The success of ski-ware retailer freeze-scotland.com's winter sale e-shot proved the importance of timing and planning. Sent out in February, when people are gearing up for their skiing holiday, their well-maintained customer database, clear calls to action and strong incentivisation lead to responses well above the TANK averages.

Key successes included:

  • 42% open rate
  • 55% click-through rate.

Financial Times


In a recent communication with their distributors, the Financial Times used a high level of personalisation - 10 fields of data from information held in their list. This saved creating 80 separate emails, instead producing one template that automatically added the recipients' personalised business information.

Key successes included:

  • 80 personalised emails from one template
  • 10 customised fields in one email.


Click here to find out more about personalising emails

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