Q. I'm always reading about how important segmenting your database is, but I'm not sure of the best way to go about it – any suggestions?
Ahmed, Manchester.
What do you think? Do you have any suggestions, hints and tips you can give Ahmed for segmenting his database?
Send your tips and advice to answers@emailmarketingmanual.com and we'll publish the best next month.
Alternatively, if you've got a question for our readership of marketing experts to turn their attention to, send it to questions@emailmarketingmanual.com
Last month, Emma from London asked: 'My customers are telling me that my campaigns keep going into their junk folder. I don't sell anything suspect or offer to lend money – so what am I doing wrong'
You had some great tips, the best we've previewed below. To read them in full, check out our q&a page:
The obvious stuff is to get people to put you in their address book, keep your list clean, cull non-responders, sign-up for all feedback loop schemes, suppress spam complainers straight away...read more
Ben, Data Media and Research Ltd, Sheffield
There are lots of reasons why this could be happening, but the top two causes are design and content. If your email design is poorly constructed and heavily image-based...read more
Suzie, Smart Monkey Marketing, Horsham
Encourage your e-mail subscribers to add you to their white list/safe list. Avoid common spam words like ‘Free’... read more
Joanna, ICSA Software International, London